Delivery & Returns
Products ordered through the British by Design site are dispatched direct from the designer to you. This means that products ordered get to you as soon as possible.
Please note that delivery timescales identified are estimates only. We will endeavor to deliver within these timescales but they are non-binding.
Delivery is made to the address submitted by you as the delivery address for this order on the British by Design site. You must check the delivery address on any acknowledgement or acceptance we provide and notify us immediately of any errors or omissions.
We reserve the right to charge you for any extra costs arising from changes you make to the delivery address after you submit an order.
Returns and exchanges
Any orders that have been made and are for products that are made to order cannot be returned. If products are received in a damaged state, then a replacement will be sent as soon as possible upon receiving written notification in line with our terms and conditions. See damaged goods and incorrect orders below.
As a consumer, you are legally entitled to a ‘cooling-off period’ of up to 7 working days from the date of delivery of your products. During this time you may cancel your order for any reason without penalty. The right to cancel terminates if your product is made to order or if the product has been used.
All cancellation notices must be made in writing to British by Design, and either sent via email to firstname.lastname@example.org or by hand or post to British by Design, c/o Design Event, Brickworks, Studio 1, Hannington Street, Ouseburn, Newcastle upon Tyne, NE6 1JT.
British by Design will then email you with the appropriate designer’s contact details.
Products must be returned in a sellable condition at your own cost and risk direct to the designer, as soon as possible. Payment for the product will be credited to your credit or debit card once the returned product has been received; confirmed that it has not been used and is in a sellable condition.
Products must be returned in their original packaging and sent via registered post and with appropriate insurance.
Please note that when returning a product, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for proof of postage (available free of charge).
Damaged goods and incorrect orders
If the products we deliver to you are damaged, or not what you have ordered, we shall have no liability to you unless you inform us of the problem in writing (by email or post) within 7 working days of the delivery of the products.
If you notify us of the problem within 7 working days our liability shall be to replace or repair the products or refund the value of the products in question. We shall have no liability to you to pay any compensation other than the value of the products in question.
Upon receipt of your notification we shall liaise with the designer and reply to you via email to arrange refund or replacement as requested and subject to availability.
If products are damaged or not what you have ordered, British by Design will re-imburse the customer with the cost of returning the products.
Please also refer to our terms and conditions for further information.