Terms and Conditions

Contract
Once payment has been received by British by Design for your order; we will send you an email to inform you that your order has been accepted. Our acceptance of your order is confirmation that we have entered into a legally binding contract that has the following terms and conditions.

Prices
Product prices are detailed on our website and are inclusive of VAT. Each product has its own delivery charge. Overseas orders may be subject to import duties and taxes and it is the responsibility of the purchaser to pay for these charges.

Cancellation
As a consumer, you are legally entitled to a ‘cooling-off period’ of up to 7 working days from the date of delivery of your products. During this time you may cancel your order for any reason without penalty. The right to cancel terminates if your product is made to order or if the product has been used.

All cancellation notices must be made in writing to British by Design and sent via email to HYPERLINK"mailto:info@britishbydesign.org" info@britishbydesign.org or by hand or post to British by Design, c/o Design Event, Brickworks, Studio 1, Hannington Street, Ouseburn, Newcastle upon Tyne, NE6 1JT. British by Design will then email you with the appropriate designer’s contact details.

Products must be returned in a sellable condition at your own cost and risk direct to the designer, as soon as possible. Payment for the product will be credited to your credit or debit card once the returned product has been received; confirmed that it has not been used and is in a sellable condition.

We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods to you
One or more of the goods you ordered was listed at an incorrect price due to a typing error or incorrect information received from our suppliers
If we do cancel your order we will notify you via email as soon as possible and credit any payments made by you to your credit or debit card.

Products
We make every effort to ensure that colours of products appear as realistic as possible. However, due to the constraints of digital reproduction we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur.

All product prices, information and descriptions made or referred to on the site are subject to availability. We make every effort to ensure that items appearing on the site are available but cannot guarantee this and so may reject your order without liability. If we are unable to process your order we will refund any payments made.

Delivery
Delivery timescales identified are estimates only. We will endeavor to deliver within these timescales but they are non-binding.

Liability and Guarantee
If the products we deliver to you are damaged or not what you have ordered we shall have no liability to you unless you inform us of the problem in writing (by email or post) in 7 working days of the delivery of the products.

If you notify us of the problem within 7 working days our liability and guarantee shall be to replace or repair the products or refund the value of the products in question. We shall have no liability to you to pay any compensation other than the value of the products in question.

Upon receipt of your notification we shall liaise with the designer and reply to you via email to arrange refund or replacement as requested and subject to availability.

If products are damaged or not what you have ordered, British by Design will re-imburse the customer with the cost of returning the products.

Returns and exchanges
Any orders that have been made and are for products that are made to order can not be returned. If products are received in a damaged state, then a replacement will be sent as soon as possible upon receiving written notification in line with our terms and conditions.

If you are requesting a return or exchange you must contact British by Design via email at HYPERLINK "mailto:info@britishbydesign.org" info@britishbydesign.org within 7 working days of receiving the product.

British by Design will then liaise with the designer in question and email you with the designer’s contact details.

Products must be returned in a sellable condition at your own cost and risk direct to the designer, as soon as possible. Payment for the product will be credited to your credit or debit card once the returned product has been received and confirmed that it has not been used and is in a sellable condition.

Products must be returned in their original packaging and sent via registered post and with appropriate insurance.

If products are damaged or not what you have ordered, British by Design will re-imburse the customer with the cost of returning the products.

Please note that when returning a product, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for proof of postage (available free of charge).

Withdrawn/discontinued products
Should a product be withdrawn or discontinued then you will be offered either a full refund or an alternative product.

Events beyond our control
British by Design has no liability to you for failure to deliver orders or any delay in delivery or damage or defect to goods that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Privacy Statement
By using the British by Design website you agree that any personal data including, name, telephone number and address that you submit or make available to us through the site will be managed under our privacy statement as follows.

We may collect, store and process personal data submitted by you for the following purposes :
processing your order on the site
dealing with any enquiries you have submitted
maintaining our records
If you have registered on the site to receive email updates on new products and British by Design news, then your data will also be used for this purpose.

Your data will not be shared with any third parties.

You are responsible for the password and security used to register onto the site and to view your account information.

Governing law
The contract you enter into with British by Design and our privacy statement are governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.